Refund policy

Returns and Cancellations Policy

At Sequoia, we are committed to providing high-quality clothing and ensuring a positive shopping experience. Due to the nature of apparel products (including hygiene considerations, sizing variations, and made-to-order production), all sales are final. We do not accept returns, exchanges, or cancellations except in the limited circumstances outlined below.

For pre order drops refunds/returns are not permitted and items must be kept regardless of any issues(other than clear defects) size guides will be provided for best fitting 

Returns & Exchanges

•  We do not offer returns or exchanges for change of mind, incorrect size selection, or color preferences.

•  Returns are only considered in cases of manufacturing defects or if the item arrives damaged during transit.

•  Any claim for a defective or damaged item must be submitted within 7 days of delivery, accompanied by clear photographs of the issue, the order number, and proof of purchase.

•  Approved defective items will be replaced with the same product (subject to availability) or refunded at our discretion. Shipping costs for returns of defective items may be reimbursed only with prior approval.

Please note: Items must be unworn, unwashed, and in original condition with tags attached for any potential consideration. We reserve the right to deny returns that do not meet these conditions.

Order Cancellations

•  Orders cannot be cancelled at any point after purchase 

•  Once an order has been processed or shipped, cancellations are not possible.

•  We are unable to cancel or modify orders for custom, personalized, or made-to-order items after they have been placed.

If we accept your return we will need the customer to pay for a shipping label and send back to us within 5 days and address will be provided